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    Complaints book

    In accordance with the Consumer Protection and Defense Code, this institution has a complaints book available for your use

      Date: 20 / 08 / 2025
      Consecutive number: 000 000003-2025
      Before we begin, please indicate the location where the events of the claim took place:
      Establishment*
      Note: If the complaint or claim relates to a delivered project, refer it to the main office.

      1. Identification of the claiming consumer

      First name and Last name *
      Phone*
      E-mail *
      Type of document *
      Document number *
      Department
      Province
      District
      Address
      Tutor's first name and last name
      Type of document
      *This applies if the claimant is underage
      Document number
      *This applies if the claimant is a minor

      2. Identification of the contracted asset

      Description*

      3. Details of the Consumer's Claim and Request

      *Claim: Disagreement related to projects or services

      *** Complaint: Disagreement not related to projects or services; or, dissatisfaction or displeasure regarding customer service.

      Detail*
      Request*
      Attach file*

      4. Remarks and actions taken by the provider

      Date of communication of the response: Friday, September 19, 2025


      Description: As this is a virtual claim, your case will be referred to the customer service department in order to provide a response within the legally established time frame.

      5. I authorise the notification of the claim outcome to the provided email address

      (*) Mandatory fields